Returns & Refund Policy

Returns & Refund Policy main image Returns & Refund Policy image


Please, it is essential you obtain a Return Authorisation number ( RA ) before returning any goods. All goods to be returned must be freight prepaid and accompanied with a copy of the original purchase invoice. The RA number must be clearly written on the parcel. Parcels returned without an RA will not be accepted or will be returned. Faulty goods will be returned to our supplier for their determination. Faulty goods will be replaced or repaired only, not credited. Goods purchased incorrectly or no longer required are not able to be returned. For goods that are returned, they must be sent back in the original packaging and same as new condition they were received in; that is no price tags, shipping labels, tape/text marks, physical damage to box, etc. Please ensure that all items are returned including any parts, accessories, and instructions that were included with the original product.

In cases where a refund will be issued please allow up to 7-14 days for the refund to be sent after a refund has been determined.

Refunds will be sent using the same payment method that the order was originally paid for by (Paypal or Bank Transfer).

Please contact sales@cyp.com.au with details of the item you would like to return including the invoice reference number and your contact details.